Shipping Policy

Thank you for shopping with Pupvex ! We’re committed to delivering high-quality products with a smooth and timely shipping experience. Please review our shipping policy before placing your order.

Handling Time

All orders are processed within 1-2 business days (Monday through Friday), excluding Sundays and holidays. Our team carefully prepares each order to ensure safe and accurate delivery.

Transit Time

Once your order has shipped, most packages are delivered within (Transit Time 7–12 business days ) (Monday through Friday). Delivery times may vary depending on your location, shipping carrier, or during peak holiday periods.

Order Cutoff Time

Orders placed before 5:00 PM (GMT-05:00)Eastern Time (US & Canada) on business days will be processed the same day. Orders received after this time will be processed the next business day. To avoid delays, please place your order before the daily cutoff.

Shipping Locations and Charges

We currently offer free standard shipping on all orders within the United States. At this time, we do not ship internationally.

Shipping Carriers

We partner with trusted carriers like USPS, UPS, and FedEx to ensure reliable and timely delivery of your packages.

Tracking Your Order

As soon as your order ships, you’ll receive an email with your tracking number. Please allow up to 24 hours for tracking information to update in the carrier’s system.

Ensure Accurate Shipping Info

To avoid delays, please verify that your shipping address is correct at checkout. We are not responsible for delivery issues caused by incorrect or incomplete address details.

Order Changes or Cancellations

If you need to change or cancel your order, please contact us as soon as possible at info.pupvex@gmail.com or via live chat. Once an order begins processing, changes may no longer be possible.

Missing or Damaged Packages

If your package is missing or arrives damaged, please contact us within 48 hours of delivery. Retain the original packaging and include photos to help us resolve the issue quickly.

Returns and Exchanges

For return or exchange requests, please refer to our Return Policy  page for full details.

Need Help?

If you have questions about shipping or your order status, our support team is happy to help.

• Live Chat: Available on our website

• Email:  info.pupvex@gmail.com

• Phone: (920) 259-0897

• Address: 1380 Fruitdale Ave apt 17, San Jose California 95126, United States