FAQ

1. What products does Pupvex offer?
We specialize in high-quality lifestyle and home products, carefully selected to bring style, convenience, and value to your everyday life. From essentials to unique finds, Pupvex has you covered.

2. Where do you ship?
We currently ship all across the United States. International shipping is coming soon—stay tuned!

3. How long does shipping take?
Orders are processed within 1–2 business days. Delivery usually takes 7–12 business days depending on your location.

4. Do you offer free shipping?
Yes! We offer free shipping on all orders within the U.S.—no minimum purchase required.

5. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use it to monitor your shipment in real-time.

6. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure checkout options supported on our website.

7. Can I cancel or change my order after placing it?
If your order hasn’t been processed yet, we can cancel or modify it. Please contact us within 12 hours of placing your order at  info.pupvex@gmail.com

8. What is your return policy?
We offer a 30-day return policy on unused and unopened items. If you’re not satisfied, contact us to initiate a return or exchange.

9. Do you offer bulk or wholesale discounts?
Yes, we do! For bulk or wholesale inquiries, please email us at  info.pupvex@gmail.com with your requirements.

10. How can I contact Pupvex support?
You can reach us through our Contact Us page, via live chat on our website, or email us directly at info.pupvex@gmail.com
Phone: +1 (920) 259-0897
Address: 1380 Fruitdale Ave apt 17, San Jose California 95126, United States